Return Policy
RETURN POLICY
Last updated May 24, 2023
Thank you for your purchase. We hope you are happy with your products. However, if you are not happy with your purchase due to quality issues or the item is still in its original packaging and sealed, you may return it to us for a full refund, store credit or an exchange.
RETURN PROCESS
To make a return, please email customer services at sarajean@herbhouseapothecary.com. if you are requesting a return or refund due to quality, we do request photos for proof. Please place the item(s) in its original packaging, and mail to the following address:
Herb House Apothecary
Attn: Returns
PO Box 5604
5640 East Taft Rd
Syracuse, NY 13220
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow atleast seven (7) days from the receipt of your item to process your return or exchange. Refunds make take 1-2 billing cycles to appear on your statement, depending on your credit card company.
EXCEPTIONS
The following items cannot be returned or exchanged.
- Sourdough Starter
For defenctive or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please provide photos.
PLEASE NOTE
Sale items are final sale and cannot be returned or exchanged.
QUESTIONS
If you have any questions regarding our return policy, please contact us at sarajean@herbhouseapothecary.com