Return Policy
RETURN POLICY
Last updated May 24, 2023
Thank you for your purchase. We hope you are happy with your products. However, if you are not happy witj your purchase for any reason, you may return it to us for a full refund, store credit or an exchange.
RETURN PROCESS
To make a return, please email customer services at herbhouseapothecary@gmail.com to obtain a Return Merchandise Authorization (MRA) number. After receiving an MRA number, place the item in its original packaging, and mail to the following address:
Herb House Apothecary
Attn: Returns
P.O. Box 35
Central Square, NY 13036
United States
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow atleast seven (7) days from the receipt of your item to process your return or exchange. Refunds make take 1-2 billing cycles to appear on your statement, depending on your credit card company.
EXCEPTIONS
The following items cannot be returned or exchanged.
- Sourdough Starter
For defenctive or damaged products, please contact us at the contact details below to arrange a refund or exchange.
PLEASE NOTE
Sale items are final sale and cannot be returned or exchanged.
QUESTIONS
If you have any questions regarding our return policy, please contact us at herbhouseapothecary@gmail.com